A full-featured CAD system built for modern dispatch centers. Create calls, track units, dispatch resources, and coordinate mutual aid — all from one interface.
The REDENES CAD module provides dispatchers with every tool they need to manage calls, coordinate units, and communicate with personnel in the field. Built for 24/7 operations with a clean, efficient interface.
Create and route incidents with unit assignment, priority management, and automatic notification to all connected devices and personnel.
Real-time unit status, availability tracking, and assignment management. See every unit's status and location at a glance.
Send messages to units, pagers, and personnel. Message queue management with delivery tracking and mutual aid routing.
Screenshot: REDENES CAD Dispatch Interface
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The dispatch interface is organized into focused modules, each designed for a specific aspect of dispatch operations.
Comprehensive call intake form with address lookup, incident type selection, priority assignment, and automatic unit recommendation based on availability and proximity.
Searchable personnel and agency contact database with quick access to mutual aid agencies, emergency contacts, and organizational hierarchies.
Send targeted messages to units, pagers, and individual personnel. Two-way communication with message queue tracking and delivery confirmation.
Real-time map view of all unit positions with GPS coordinates, movement tracking, and location-based dispatch optimization.
Monitor radio channels, track unit frequency assignments, and manage communication protocols across your dispatch operation.
Real-time weather alerts and conditions with detailed modal views, alert management, and weather-based incident planning capabilities.
Track unit movement between calls, manage the call queue, and monitor unit availability as incidents progress and resources shift.
Inter-agency resource request system with mutual aid communication, cross-jurisdiction unit deployment, and shared incident coordination built into every call.
MDC login and session management for apparatus-mounted devices. Real-time connection status, device authentication, and mobile dispatch interface.
The voice dispatch module enables automated voice-based emergency dispatching with a visual message builder and comprehensive alerting capabilities.
Drag-and-drop interface for constructing voice dispatch messages. Build complex dispatch sequences from pre-configured components.
Send voice alerts to multiple pagers and units simultaneously. Pending queue management monitors messages awaiting transmission.
Configure custom tone frequencies per unit. Bulk upload tone configurations and manage alert tone libraries for station alerting.
Pre-configured canned voice messages and word aliases ensure consistent, accurate dispatching across every transmission.
Screenshot: Voice Dispatch Builder Interface
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REDENES supports configurations where multiple dispatch centers can dispatch the same agency — perfect for shared response areas, mutual aid agreements, and regional dispatch consolidation.
Configure multiple dispatch centers to dispatch the same agency. Each center maintains its own view while sharing agency resources and status in real-time.
Define response areas that span multiple jurisdictions. Automatic routing ensures the closest available unit is dispatched regardless of dispatch center boundaries.
Configure dispatch sequence and procedures per incident type. Track run steps, editor information, and modification history for complete audit trails.
REDENES manages your entire communications infrastructure with dedicated audio and video node configuration, monitoring, and status tracking.
Manage audio server devices with real-time status logging and error tracking. Hub-based organization with tab-based interfaces for device groups and system health monitoring.
Video streaming server management for live feeds from the field. Configure video stream sources, endpoints, and device status tracking across your agency's video infrastructure.
See how REDENES CAD can modernize your dispatch operations with a live walkthrough of the system.
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